PristupačnostServing the user
Serving the user
BASIC DATA
Code:
187008
ECTS:
5.0
Lecturers in charge:
dr. sc.
Erik Ružić
, prof.
Lecturers:
dr. sc.
Erik Ružić
, prof. - Seminar
Take exam:
DETAILED DATA
1. KOMPONENTA
- Lectures 20
- Seminar 5
* Load is given in academic hour (1 academic hour = 45 minutes)
DESCRIPTION:
LITERATURE:
- Lucas, R. W.; Customer Service, 6th Ed.,; McGraw-Hill International Edition
- Ozretić Došen, Đ.; Osnove marketinga usluga; Mikrorad d.o.o.
CLASSES
CONSULTATIONS SCHEDULE
prof. dr. sc. Erik Ružić:
Tuesday 12:30–13:30 (or by appointment via email). Consultations at the scheduled time can also be held online.
prof. dr. sc. Erik Ružić:
Tuesday 12:30–13:30 (or by appointment via email). Consultations at the scheduled time can also be held online.
