Serving the user

Code:

187008

ECTS:

5.0

Lecturers in charge:

dr. sc. Erik Ružić , prof.

Lecturers:

dr. sc. Erik Ružić , prof. - Seminar

Take exam:

Studomat

1. KOMPONENTA

• Lectures 20
• Seminar 5

* Load is given in academic hour (1 academic hour = 45 minutes)

DESCRIPTION:

LITERATURE:

1. Lucas, R. W.; Customer Service, 6th Ed.,; McGraw-Hill International Edition
2. Ozretić Došen, Đ.; Osnove marketinga usluga; Mikrorad d.o.o.